hdk88's Privacy Policy — Your Information Is Our Responsibility

hdk88 collects only the information necessary to provide services, manage accounts, and ensure security. The categories of information collected are explained in detail below:

2.1 Personal Identity Information

At the time of account registration, we collect the following information:

• Full name (in Bengali or English)
• Date of birth — we only serve users aged 21 or older
• Email address
• Mobile number
• Preferred language

2.2 Financial Transaction Information

Relevant payment information is collected to process deposits and withdrawals. hdk88 handles transactions only through bKash, Nagad, Rocket, and Upay. We never store your full mobile banking PIN or password — only transaction reference numbers and limited receipt details are retained.

2.3 Identity Verification Information

For security and fraud prevention purposes, we may request supporting documents for identity verification in certain cases. This information is stored under strict security measures.

2.4 Technical & Device Information

When you use the hdk88 platform, the following information may be collected automatically:

• IP address
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Page visit duration and navigation patterns
• Cookie and local storage data

2.5 Gaming Activity Information

Your gaming history, bet amounts, win/loss records, and overall account activity are stored. This information is used for responsible gaming monitoring and service improvement.

2.6 Communication Information

When you contact our customer support team via live chat or email, those conversations and related information may be recorded. This helps improve service quality and resolve disputes.

hdk88 does not sell your personal information to third parties. However, sharing information may be necessary in certain situations:

4.1 Service Provider Partners

Payment processors, technology infrastructure providers, and game suppliers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft) may receive necessary information. These partners operate under strict confidentiality agreements and may not use the information they receive for any other purpose.

4.2 Legal Obligations

If there is a legal order from a court or competent authority, or if a law enforcement agency requests information as part of an investigation, hdk88 may be required to provide that information in compliance with applicable law.

4.3 Fraud Prevention

Relevant information may be shared with security partners to ensure platform safety and prevent money laundering or fraudulent activity.

4.4 Business Transfers

In the event of a change of ownership, merger, or acquisition, user data may be transferred to the new owner. Users will be notified in advance in such cases.

hdk88 takes industry-standard technical and organisational measures to ensure the security of your information:

6.1 Encryption

All connections are handled through SSL (Secure Socket Layer) encryption. When you see "https" and the padlock icon in your browser, the connection is secure. High-grade encryption is also used when storing sensitive information.

6.2 Access Controls

Only authorised staff can access your information, and only when necessary. All access is logged and regularly reviewed.

6.3 Security Monitoring

hdk88's systems are under security monitoring 24 hours a day, 7 days a week. Automated systems are in place to detect and block suspicious activity.

6.4 Response to Data Breaches

If a data security breach occurs and affects your information, hdk88 will notify you promptly and take the necessary preventive measures.

As a user of the hdk88 platform, you have the following rights regarding your information:

8.1 Right to Access

You can find out what information we hold about you, why we hold it, and how it is being used. Contact our customer support to request this information.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you can request that it be corrected. Many details can also be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances, you can request that your information be deleted. However, some information may be required to be retained for a specific period due to legal or regulatory obligations.

8.4 Right to Object to Processing

You can object to your information being used for marketing communications or profiling. Contact customer support to exercise this right.

8.5 Right to Close Your Account

You can close your hdk88 account at any time. Before closing, make sure there are no pending withdrawals. Once the account is closed, your information will be deleted after the required legal retention period has passed.

To exercise any of the above rights, please contact our customer support. We provide assistance via 24/7 live chat and email.

hdk88 may update this privacy policy from time to time. Changes to this policy may occur due to the addition of new features to the service, technical changes, or regulatory requirements.

For significant changes, we will post a notice on the platform and/or inform you at your registered email address. The "Last Updated" date on the policy page will always reflect the most recent change.

Continued use of the platform after any changes will be considered your agreement to the updated policy. We therefore recommend visiting this page regularly.